I am a great believer in celebrating gestures of kindness when they occur, and feel that public recognition of two vendor-related kindnesses would be appropriate. So, then, credit where credit is due to:
i) Skip4tea.com - Wes and Mike have recently ordered cakes which were not packaged too well, and their tea was damaged. I mentioned this while discussing an order of my own, and the company offered to send them both replacement cakes.
(Actually, I think that those replacement cakes might be coming to me, and that I will need to send them onto you chaps, but this gives me the opportunity to throw in some samples of my own for you, so I won't complain. Wes, do please give me your address!)
ii) Yunnan Sourcing - an order of mine (some 4-5 cakes + samples) from two months ago has not yet arrived, being five weeks late. On discussing a subsequent order, Scott offered to just include duplicates of the contents of my first order with my second order.
i) Skip4tea.com - Wes and Mike have recently ordered cakes which were not packaged too well, and their tea was damaged. I mentioned this while discussing an order of my own, and the company offered to send them both replacement cakes.
(Actually, I think that those replacement cakes might be coming to me, and that I will need to send them onto you chaps, but this gives me the opportunity to throw in some samples of my own for you, so I won't complain. Wes, do please give me your address!)
ii) Yunnan Sourcing - an order of mine (some 4-5 cakes + samples) from two months ago has not yet arrived, being five weeks late. On discussing a subsequent order, Scott offered to just include duplicates of the contents of my first order with my second order.
Good customer service in both cases, and worthy of commendation, I think you'll agree. I heartily approve of mature business.
(I'm sure that it goes without saying I have no affiliation to either company.)
2 comments:
No complaints from over here!
I shot you a message on FB, let me know if you don't get it.
Hobbes samples, woohoo!
Dear Wes,
I've got your Facebook message - I'll send them off as soon as they arrive (that could be 1-2 weeks, I guess?).
Toodlepip,
Hobbes
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